Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
TLII3010A Mapping and Delivery Guide
Provide travel information to customers
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | TLII3010A - Provide travel information to customers |
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Description | This unit covers the skills and knowledge required to identify and locate major destinations, public services, attractions and facilities as part of the provision of public transport advice. It covers responding appropriately to customer enquiries with respect to destinations, related services and facilities and ticketing. Licensing, legislative, regulatory or certification requirements are applicable to this unit. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | Work involves the duties and tasks applicable to personnel working on public trams, trains and buses who may through their duties have contact with the public.Work is performed under general supervision. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not Applicable | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Plan a journey using public transport |
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Element: Provide information and advice to customers |
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